Your Information, Handled With Care

Scope of This Privacy Policy

This Policy applies to information collected through akashsolarpower.in, website forms, calls, email, WhatsApp, site-survey requests, quotation requests, customer support and related solar services.

It does not control the independent privacy practices of external websites, government portals, electricity distribution companies, payment providers or social-media platforms that may be linked from our website.

Information We May Collect

Information you provide directly

• Name, phone number and email address.
• City, location, property address or proposed solar installation location.
• Project type, including residential, commercial, industrial, on-grid, off-grid or hybrid solar.
• Monthly electricity-bill range, electricity usage, sanctioned load and property type.
• Roof details, site photographs, electricity bills or related documents voluntarily shared for assessment.
• Messages, service requests, feedback and communication history.

Information collected automatically

Our website or hosting provider may automatically record limited technical information, such as IP address, browser type, device type, operating system, referring page, pages visited, date and time of access, and basic website-performance data.

How We Use Your Information

Information may be used for the following purposes:

• Responding to enquiries and arranging callbacks or solar consultations.
• Assessing energy requirements, roof feasibility and suitable solar-system capacity.
• Preparing estimates, quotations, installation plans and project proposals.
• Coordinating site surveys, installation, testing, commissioning, maintenance and support.
• Providing guidance for applicable subsidy, net-metering or DISCOM procedures.
• Sending requested service updates, appointment information and project communication.
• Improving website content, functionality, user experience and service quality.
• Preventing misuse, spam, fraud, security incidents and unlawful activity.
• Maintaining records and complying with applicable legal, regulatory or contractual obligations.

Consent and Communication Preferences

When you voluntarily submit an enquiry or contact us, you authorise us to use the information provided to respond to that request and communicate about the relevant solar product, service, site survey or project.

We may contact you through phone, SMS, email or WhatsApp using the details supplied by you. Marketing communication, where used, should be based on your permission or another lawful basis. You may ask us to stop promotional messages at any time by replying “STOP” or contacting us using the details below.

Withdrawal of consent does not affect processing already completed and may not prevent retention where information is required for an existing project, warranty, invoice, dispute or legal obligation.

Cookies and Website Technology

Cookies are small files stored by a browser. Our website may use essential cookies for normal operation and, where enabled, analytics or performance tools to understand website usage and improve content.

You can restrict or delete cookies through browser settings. Disabling essential cookies may affect some website features. We do not use cookies to access files stored on your device.

When We May Share Information

We do not sell or rent personal information to third parties for their independent marketing purposes. Information may be shared only where reasonably necessary with:

• Employees, authorised representatives, installers, technicians and project partners working on your request.
• Website hosting, email, cloud-storage, CRM, messaging, analytics or technical service providers.
• Solar manufacturers, distributors, logistics providers, finance or insurance partners where requested by you.
• DISCOMs, government departments, subsidy portals, inspection agencies or other authorities when required for an authorised application or project.
• Professional advisers, auditors, insurers or legal representatives where reasonably required.
• Government, regulatory, judicial or law-enforcement authorities when disclosure is required by applicable law or a valid legal process.

Service providers are expected to handle information only for the relevant service and apply appropriate confidentiality and security measures.

Third-Party Links and Services

Our website may link to WhatsApp, maps, social-media pages, solar subsidy portals, DISCOM websites or other external services. When you leave our website or use an external platform, that provider’s privacy policy and terms apply.

Akash Solar Power is not responsible for the security, accuracy or privacy practices of independent third-party websites. Review their policies before submitting personal or financial information.

How Long We Retain Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, quotation validity, project completion, installation records, warranty support, maintenance, accounting, dispute resolution and legal compliance.

Retention periods may differ depending on the type of record. Information that is no longer required may be securely deleted, anonymised or archived where permitted.

How We Protect Information

We use reasonable administrative, organisational and technical measures intended to protect information against unauthorised access, misuse, loss, alteration or disclosure. These measures may include access controls, device protection, secure hosting, restricted internal access and service-provider safeguards.

No internet transmission, email, website, cloud system or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security. Users should also avoid sharing confidential documents through unsecured or unauthorised channels.

Your Choices and Privacy Rights

Subject to applicable law and verification of identity, you may contact us to:

• Ask whether we hold personal information relating to you.
• Request access to or a summary of relevant information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer required.
• Withdraw consent for optional processing or promotional communication.
• Raise a complaint or grievance about our handling of information.

A request may be declined or limited where retention or processing is required for legal obligations, fraud prevention, an ongoing contract, warranty support, dispute resolution or protection of another person’s rights.

Children’s Privacy

Our website and solar services are intended for adults and authorised representatives of properties or businesses. We do not knowingly request personal information from children. A parent or lawful guardian who believes a child has submitted information may contact us to request review and deletion.

Changes to This Privacy Policy

We may update this Policy to reflect changes in our website, services, technology, legal requirements or data-handling practices. The revised version will be posted on this page with an updated effective date.

Material changes may also be communicated through the website or an appropriate customer communication where reasonably necessary.

Contact and Privacy Grievances

For privacy questions, correction requests, deletion requests, consent withdrawal or complaints, contact Akash Solar Power. Please use the subject line “Privacy Request” when sending an email and provide enough information for us to identify and respond to the request.